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Wa-Mart sucks

Immortal words, truly, and words that exaggerate only slightly the response that NYT journalist Michelle Slatalla had to the discount superstore's revamped website. It's hard not to feel a vicarious sense of annoyance as you read Slatalla's dreary account of her treck around the site in search of a simple light bulb. Unfortunately, the site's designers seem to have mishandled all of the features that make brick-and-mortar Wal-Marts so shoppable, and have compounded the problem by creating a thoroughly faulty search engine to boot. If you love Wal-Mart, heed these words of warning; if you're not a fan, Slatalla's column is a pan you won't want to miss.

Fri, 04 Feb 2000 06:29:47 -0800