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product returns made easier

The U.S. Postal Service has in place a new system to help make it simpler for purchasers of Internet merchandise to return unwanted products. This recent article from E-Commerce Times explains the simple procedure: consumers let retailers know that they need to send back an item, and the merchants then provide the customers with a Web-based return label to print and affix to the package. The parcel can then be "given to a letter-carrier, dropped in a collection box, or taken to the post office." This new system should help ease the minds of hesitant Internet shoppers. Brenda Schmerl

Tue, 16 Nov 1999 13:35:03 -0800