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E-shopping "journey into hell"

Check out one shopper's travelogue of her "personal journey into e-hell." Fortune.com writer Jodi Mardesich thought that buying a plane ticket from United Airlines' website would be a simple procedure; little did she anticipate the telecommunications nightmare that ensued. This 13-paragraph rant is followed by a "Talk About It" section where site visitors can offer their two cents about the trials and tribulations of web shopping.

Tue, 16 Nov 1999 13:35:03 -0800