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Tighten Privacy or Lose Trust

In this Washington Post article by Kathleen Day, the president of the ABA, Hjalma Johnson, challenges bankers to make the development of privacy policies a "top priority or risk losing consumer trust." Johnson's speech to financial executives came 3 days after President Clinton signed legislation into law making it easier for the financial services industry to share customer information. There was a provision in this law that requires companies to publish privacy policies. Read about how Johnson encourages financial executives to work to avoid consumer backlash and preclude the need to toughen privacy laws.

Wed, 31 Dec 1969 16:00:00 -0800