Top » Telecommunications

A guide to Service Level agreements

Thinking about drafting an SLA, or revising an existing one? Total Telecom's comprehesive reference article on creating workable service level agreements takes you through the process step by step. By maintaining a non-adversarial viewpoint and affirming that SLAs must benefit both the provider and the user, this article contains just about everything you need, from the brainstorming sessions to technical aspects such as Frame Relay. Worth a look.

Thu, 16 Dec 1999 06:38:37 -0800