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MAKE TRAVEL COMPLAINTS COUNT

When you suffer a disastrous flight during which the plane does everything but crash, don't rant, don't fume-—write! Wendy Perrin, a writer for Condé Nast Traveler, was on the Delta flight from hell-—and lived to complain to Delta's Consumer Affairs Department. In this short, instructive piece at Concierge.com, she explains her ill-fated trip (that left several hours late and deteriorated from there) and how she turned it into a complimentary round-trip ticket. Nothing like an effective letter to turn the tables. Learn how here.

Thu, 16 Mar 2000 07:40:36 -0800

Submitted by: Frank Kaiser